Terms and conditions
How the service works and the conditions for choosing and buying a plan.
Scope
These Terms govern the Vaylio website, applications when available, and services. Vaylio is operated by CONSULT FUSION LTD, registered in England and Wales under number 16980506, your contracting party. Vaylio is its trading name, not a separate company. See Company information for our address and contacts. Purchase availability and payment methods are shown for the order before confirmation.
Eligibility and accounts
You must have legal capacity to enter the transaction or act through an authorised person where required. Provide accurate identity, email and order details; do not impersonate others or use payment methods without permission. Some functions require an account and verified email. Protect your sign-in methods and report unauthorised access. This does not make you liable for acts for which the law does not hold you responsible.
Plans and compatibility
Check the selected plan's countries, data allowance, duration, validity trigger, networks and features. Calls, SMS and a phone number are included only if expressly stated. Your device must support eSIM and have no carrier lock preventing use. Follow installation instructions; validity may start on installation, network connection or another disclosed trigger. Agreed plan details take priority over general guidance, subject to your statutory rights.
Coverage and use
Connectivity uses third-party suppliers, networks and roaming partners. Coverage and speed vary with location, device, congestion and outages; 4G/5G are not guaranteed everywhere. Data, fair-use, hotspot and top-up limits follow the plan. Set roaming as instructed; charges for another SIM are governed by its operator. Do not rely solely on travel data for emergencies. Supplier involvement does not remove our obligations to you.
Orders and prices
Check and correct the plan, quantity, currency, total, discounts and tax before confirmation. Only methods offered for that order are available. Purchases do not renew automatically; additional purchases and top-ups are separate orders. The server confirms the price and preserves agreed order details. You receive order-status confirmation; a successful payment-page return alone does not confirm acceptance or fulfilment. If fulfilment fails, we address the remedy or refund due rather than silently change your plan.
Delivery and accounts
Delivery is digital through account, email and installation details, with no physical shipment. Payment verification, security review, supplier processing or technical problems may delay it. Uninterrupted platform access is not guaranteed; contact support@vaylio.io if access fails. Proportionate security checks may require verification information. Do not send passwords, complete card details or installation credentials in public messages.
Cancellation and problems
The cancellation and refund policies and statutory rights apply. Supplier decisions, QR issuance, installation or use do not automatically remove your rights. We investigate non-delivery, faults, duplication and unauthorised transactions. Contacting us is not a condition preventing you from raising a bank/payment-provider dispute or meeting its deadlines.
Use, intellectual property and suspension
Follow the acceptable use policy and respect rights in our branding, software and third-party content. Access does not permit unauthorised resale of credentials or copying of the service. Access may be restricted or terminated for proportionate, lawful reasons such as substantiated fraud, a security attack or legal requirements. We explain the reason and review route where legally and securely possible. Restrictions do not confiscate a refund due or remove rights relating to a paid order.
Liability
We remain responsible for reasonable care and skill and mandatory consumer rights. We do not exclude fraud, death or personal injury caused by negligence, or liability that cannot lawfully be excluded. Applicable law governs loss, causation and foreseeability; these terms do not make the supplier solely responsible for a service we sold.
Changes and rights
Agreed terms and prices are not changed retrospectively without a lawful basis or required agreement. Changes apply as disclosed for new orders. Complaints: complaints@vaylio.io, under our complaints policy. England and Wales law applies without removing mandatory consumer protections or rights to use competent authorities or courts in your country of residence where the law permits.