Acceptable use policy
Lawful and secure use of accounts, eSIMs and the platform.
Scope
This policy applies to Vaylio services operated by CONSULT FUSION LTD, accounts, eSIM details and interfaces. Use only services your account permits, within the law, plan terms and others' rights. This policy does not imply a telecom licence or regulated status.
Fraud and unauthorised access
Fraud, impersonation, payment/reward abuse and unauthorised use of accounts, cards, sessions or eSIM credentials are prohibited. Do not bypass verification or permissions, access other customers' orders or expose their information. Do not knowingly submit false orders, claims or disputes; genuine complaints and lawful refund requests remain permitted.
Networks and platform
Do not use the service for attacks, malware, unauthorised interception, spam or network disruption. Do not abuse APIs or bots to bypass limits, prices or provisioning controls, undermine availability or interfere with platform integrity. Automation does not confer authorisation; intrusive security testing needs prior permission.
Telecom and sanctions restrictions
Respect disclosed fair-use, roaming, destination and feature limits. Fraudulent circumvention of network controls, applicable sanctions or trade restrictions is prohibited. Do not use the service for unlawful activity or to assist it. Features are limited to the chosen plan; calls or messaging are not assumed available.
Credentials and resale
Do not publish installation QR/codes, trade stolen credentials, or resell fraudulently or outside your authorisation. Protect account/eSIM access and do not give others access they are not entitled to. Installation details may be limited-use; misuse can cause service loss or disclosure to others.
Investigation and action
We may investigate substantiated abuse and take proportionate steps, such as restricting an at-risk function or suspending/ending access where lawful, retaining necessary evidence. We explain the reason and review route where law and security permit. Suspension alone does not confiscate paid-order or refund rights. Report issues to support@vaylio.io without secrets; challenge an outcome at complaints@vaylio.io.