Delivery and activation
Receiving your eSIM and invoice, and understanding issuance, installation and activation.
Electronic delivery
CONSULT FUSION LTD sells electronically delivered eSIM plans through Vaylio. No physical SIM or postal parcel is shipped. eSIM codes from previous orders marked as tests cannot install real connectivity. Receiving a real email for a test order does not establish that it contains a live connection.
Order stages
After order creation, payment status is verified on the server. Issuance starts when its requirements are met, and installation details appear in the protected order after completion. Payment verification, security/fraud review, telecom-provider processing, supplier API outages or technical problems may delay delivery. Do not create another paid order to resolve a delayed existing order; check its status and contact support.
What you receive
When a new eSIM purchase completes, the account provides order details, eSIM information and installation instructions. An email is prepared with two PDF files: the invoice and eSIM instructions. An eligible top-up receives its invoice and does not necessarily create a new eSIM. Email sending and inbox arrival are separate events; delivery may be delayed or the message may be filtered into spam.
Delivery timing
Timing depends on the order's status and the plan's disclosed arrangements. We do not promise instant delivery or a fixed number of minutes. If delayed, check your account and spam folder, then contact support@vaylio.io with your order reference. We explain the status and available next step after verification; non-delivery is reviewed under the refund policy and applicable statutory deadlines.
Issuance, installation and activation
Issuance provides the eSIM details. Installation adds the profile to a compatible device. Activation starts the service under the plan's conditions. Validity may begin on first connection to a supported network or under another rule disclosed for the plan; do not assume all products use the same rule. Use an internet connection during installation and follow the specified data, roaming and APN settings where needed.
Protecting the eSIM and resolving issues
Keep the QR and activation code private. Do not delete a profile or move it to another device assuming it can be installed again; restrictions differ by plan and supplier. When reporting a problem, include the order reference, device model, destination and error description, without passwords or card details. Non-delivery and incorrect service are reviewed under the refund policy without limiting statutory rights.