eSIM service terms
Compatibility, installation, activation, coverage and use of your selected plan.
Digital service
CONSULT FUSION LTD supplies digitally delivered eSIM connectivity plans through Vaylio; there is no physical SIM shipment. These terms supplement the Terms and conditions and agreed plan details. Purchase availability is shown at checkout. Previous installation details marked as tests do not provide real connectivity.
Check your device
Verify eSIM support for your exact model/regional version and that no carrier lock prevents use. A model appearing in a general guide does not confirm every version or configuration. Check manufacturer/operator information and ask support before purchase if uncertain. Installation normally requires an internet connection.
Plan details take priority
Covered countries, networks, data allowance, duration, validity trigger and features are those shown for the selected plan and recorded in your order. Technical details come from verified supplier information; do not assume an unlisted or undocumented capability. Agreed plan information takes priority over general guidance, is not silently changed for an existing order by catalogue updates, and remains subject to statutory rights.
Installation credentials
A QR, installation link or activation code may be unique or limited-use. Protect it like a password; do not publish or share it with unauthorised people. Follow your order's instructions and choose the correct SIM for data. Receiving or viewing a file does not establish that the device installed it or connected to a network.
Activation and validity
Triggers vary by plan/provider: validity may begin on installation, first supported-network connection, immediately, or another specified event. Check the rule before installation/travel and any disclosed activation deadline. Service may end when duration or data is exhausted under the plan's terms. Do not assume unused allowance transfers or that renewal/top-up is automatic.
Networks, speed and roaming
Local networks and roaming partners determine actual coverage according to location, device, congestion and available infrastructure; outages can occur. 4G/5G and fixed speeds are not available everywhere. Data roaming, network selection or APN settings may be needed as instructed. Another SIM's charges follow its operator's terms; check automatic data-switching settings. Travel data is not a guarantee of emergency communications.
Data and features
Some plans are data-only. Calls, SMS, a phone number and hotspot/tethering are available only if expressly included; hotspot and fair-use limits depend on the provider. An illustration does not add a network or feature. Respect disclosed limits and the acceptable use policy; do not bypass network restrictions.
Deleting or moving an eSIM
Deleting an installed eSIM can cause service loss; reinstallation or transfer to another device may not be allowed. Contact support@vaylio.io before deleting a profile that is not working. Automatic replacement is not guaranteed; we assess the fault, remedy and your rights under the refund policy.
Reporting problems
Provide the order reference, device model, destination and error message without secret installation credentials. Installation, activation or consumption does not automatically remove rights to conforming service, and supplier decisions do not remove CONSULT FUSION LTD's responsibility to you.