Company information
The business behind Vaylio, contact details and complaints.
Brand and legal operator
Vaylio is operated by CONSULT FUSION LTD, a company registered in England and Wales under company number 16980506. Vaylio is its trading name, not a separately incorporated company. CONSULT FUSION LTD operates the platform and is the legal seller and contracting party.
What we do
Vaylio helps travellers choose prepaid eSIM connectivity without a physical SIM, manage orders and access installation details and support. The brand provides digital connectivity, software and related technology services; the company also works in software development and technology services. We do not claim to operate a mobile network. Connectivity depends on eSIM suppliers, local network operators, roaming partners and telecommunications infrastructure providers.
Registration details
Company number: 16980506 Registered office address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ Jurisdiction of registration: England and Wales. Company type: private limited company, limited by shares. The registered office is shown to identify the company and disclose its registration details. Customer correspondence, support, cancellation requests and complaints are handled through the email addresses below; there is no need to post a request or visit the office. This does not restrict legally valid notices or statutory rights. Registration details are available from Companies House. VAT registration has been applied for but has not been confirmed. We do not describe the company as VAT registered or display a VAT registration number. The company number is not a VAT number; absence of a VAT number does not establish a transaction's tax exemption.
Contact and support
Customer support: support@vaylio.io Legal and company enquiries: legal@vaylio.io Privacy and personal information: privacy@vaylio.io Complaints: complaints@vaylio.io You can email us at any time. We follow up by email according to the nature of the request and any checks it needs; submitting a message does not mean an immediate reply is available. You can email support without signing in. Account support tickets are also available to follow conversations and related orders. Additional available contact methods are shown on the support page.
When contacting us
Include your order reference, a description of the issue and, where relevant, your device model and destination. Do not send passwords, sign-in codes or complete card details. eSIM installation codes are private and should not be posted publicly. We use the relevant order information to verify and address your request or complaint.
Website and apps
The website is the current service channel. Android and iPhone releases are planned, with no approved store links. App illustrations do not mean that an app is available to download.
Current operation
Purchase availability and payment methods are shown at checkout for the order. Returning from a payment gateway does not confirm payment: server verification is required, followed by issuance updates in the order. Previous orders and documents marked as tests do not establish real payment or connectivity, even if their emails were delivered.